Cost of Quality in Construction Sector

Abstract

In this study, to determine the quality management praftices, to ensure lack of the regulation quality, the cost of quality is to determine the ratio of the total Project cost of the construction firms investigated. Fort his purpose, a questionnaire prepared and asked to the persons which Works in Total Quality Management departments of 54 construction firms from the members of Turkish Association of Contractors. According to the data obtained; all of these firms has quality management systems and certificates, they have quality control elements both in constructyion sites and their centers. Their ratios of receiving professional consulting services business making and during the construction process and and making risk anaysis are low. They have no special test system for choosing persons to their studies, their business, labor and equipmant plansa re not daily controlled.They don’t granted to employees in the job training, theit payments generally interruption because of the manufacturing quality… The biggest cost of quality seems in the production process, then construction site establishment, organisation, mangement activities takes important quality costs. Business making, contracting, production management and data generation process is understood that followed.