Transformational Leadership, Emotional Intelligence and Job Satisfaction: An Overview of Secondary Banking System in Tirana

Abstract

The purpose of this study is to analyze the relation between transformational leadership, emotional intelligence and job satisfaction within banking system. Research is subjected to some employees of secondary banking sector in Tirana, who work in different levels of the organization. The aim of the research is to understand the relationship between transformational leadership, emotional intelligence and job satisfaction and to examine whether emotional intelligence affects transformational leadership of leaders and job satisfaction and whether transformational leadership style affects job satisfaction of employees. Are they positively or negatively related to each other or have no significant effect. This research will help to understand more about these factors, the effect they have on each other and if the secondary banking sector is now using the old traditional leadership or the new leadership, transformational leadership. Sample of this survey were selected 183 employees in 11 banks out of 16 that operate in the Albanian market. Research is conducted in Tirana region, due to the fact that this is a country that has a huge number of banks operating in it. By rising hypothesis for this research, are tested correlations that exist through the three variables. Quantitative methodology is used in order for the research to be more effective and SPSS statistical analysis is conducted for data analysis. Based on the results of this paper, was concluded that : transformational leadership style and emotional intelligence are significantly positive related to each other; emotional intelligence is significantly positive related to job satisfaction; and transformational leadership style of leaders is significant positive related to the job satisfaction of employees. Conclusion and recommendations for this research are based on the results of this empirical and theoretical analysis and tend to have a contribution in the increase of the secondary banking sector effectiveness.