Abstract:
Intellectual capital is recognized as the most valuable resource of an organization and
the fundamental issue to its success or failure, whereas it is also acknowledged as the
most important source of organizations' competitive advantage. Intellectual capital is
a combination of human capital, organizational capital and relational capital. Human
capital refers to the knowledge that belongs to the employees of an organization
(including employees collective competences, capabilities and brainpower), while
structural capital refers to that knowledge which is created by the human capital that
belongs to the organization ( in the form of quality and reach of IT systems, company
images, hardware, software, databases, organizational structure, patents and
trademarks). The effective coordination between structural and human capital, makes
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possible that a company develops good relations with its stakeholders in the form of
relational capital (which is the knowledge embedded in the relationships of an
organization with its customers, suppliers, stakeholders and strategic alliance
partners).
The aim of this study is to determine the general attitude of the health care center’
managers and doctors to the intellectual capital assets in Albania. Besides, another
aim of this study is to test the hypothesis that “the level of intellectual capital concept
recognition and application of executives between private and public institutions is
different. In order to reach the aim of the study a survey has been made, to six health
care institutions in Albania, five in Tirana which is the capital city of Albania and
one in Durres, which is the second biggest city in Albania. In total 60 questionnaires
were distributed to the health care institutions (managers and doctors), 30 to the
private and 30 to the public institutions respectively. The 5-point likert scale
questionnaire was composed of 20 questions: 7 questions measuring human capital, 7
questions measuring organizational capital and 6 questions measuring relational
capital. According to my researches made in this field, it is the first time that a
research about Intellectual capital is conducted in Albania, which is one of the main
reasons why this topic was chosen, hoping that it will create a path for future
researches.